Returns & Refunds

Effective Date: January 1, 2024

1. Quality Commitment

Kintesis is committed to technical precision. This policy outlines our handling of product discrepancies or quality concerns for corporate clients.

2. Inspection Protocol

Clients are required to inspect delivered goods within 7 business days. Discrepancies must be reported to contact@kintesis.com within this timeframe.

3. Eligible Conditions

Returns are accepted for verified manufacturing defects, transit damage (reported immediately), or shipping errors.

4. Resolution Process

Verified claims result in replacement, credit note, or refund within 15 business days following an internal production audit.